Blog Author

Chase Clemons

Chase is the guy behind Support Ops, a community devoted to bringing humanity back to the world of customer support. He works on the stellar support team at Basecamp.

Posts by Chase

How to Write Support Emails Your Customers Will Love

Customer Service

How to Write Support Emails Your Customers Will Love

Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier customers.

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Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Customer Service

How to Get Started With Multichannel Customer Support

Customer Service

How to Get Started With Multichannel Customer Support

Help Scout vs. Gorgias: A Deep-Dive Comparison

Customer Service

Help Scout vs. Gorgias: A Deep-Dive Comparison

26 Support Tips For 2026

26 Support Tips For 2026

Product

How to Improve AI Replies with Every Conversation

How to Improve AI Replies with Every Conversation

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

Bring Calls and SMS Into Help Scout With Aircall

Bring Calls and SMS Into Help Scout With Aircall

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