Photo: Diana Price

Blog Author

Diana Price

Diana is an editorial content writer and Help Scout alum, where she wrote about values-driven founders and companies for In the Works and shared stories about the people and practices inside Help Scout. Connect with her on LinkedIn.

Posts by Diana

Making the Most of Remote Meetings
Growth & Culture
Making the Most of Remote Meetings
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
The Supportive
Four Customer Service Lessons Leaders Learned Early — and Still Call on Today
Inside Support: Q&A with Support Leader Brittany Ferguson
The Supportive
Inside Support: Q&A with Support Leader Brittany Ferguson
4 Steps Toward Building a Culture That's Aligned with Company Values
Growth & Culture
4 Steps Toward Building a Culture That's Aligned with Company Values
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Growth & Culture
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
How to Plan for Connection at Your Remote Company Retreat
Growth & Culture
How to Plan for Connection at Your Remote Company Retreat
Friday Notes Keep Us on the Same Page
Growth & Culture
Friday Notes Keep Us on the Same Page
Interviewing at Help Scout: The Insider Perspective
Growth & Culture
Interviewing at Help Scout: The Insider Perspective
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Growth & Culture
Go Ahead, Learn Something: How Help Scout Empowers Employee Growth
Help Scout Weekly

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How to Build a Great Remote Company Culture
Growth & Culture
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Live Event
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Product
How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
Product
Principled Building: How We Approach AI at Help Scout
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Product
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Customer Service

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Live Event
How to Shave Hours off Response Time With AI Answers
Product
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Let's call a bot a bot
The Supportive
Let's call a bot a bot
Creating a Great Customer Self-Service Experience in 2026
Customer Service
Creating a Great Customer Self-Service Experience in 2026
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