Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
Understanding AI Ticket Routing: Benefits and Challenges
The 9 Best Free Help Desk Ticketing Systems in 2025
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
The 17 Best Customer Service Software in 2025 (Free & Paid)
What is Knowledge Management? A Beginner’s Guide
7 Customer Service Resume Examples + Best Practices
Common Customer Complaints: 8 Examples and Solutions
Show 17 more posts
Help Scout Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.
Discover the latest in...
Try Help Scout for free
A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes