Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
Understanding AI Ticket Routing: Benefits and Challenges
The 9 Best Free Help Desk Ticketing Systems in 2026
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
The 12 Best Customer Service Software (2026 Buyer's Guide)
What is Knowledge Management? A Beginner’s Guide
7 Customer Service Resume Examples + Best Practices
Common Customer Complaints: 8 Examples and Solutions
Show 16 more posts
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