Photo: Michael Keenan

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Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
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Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
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Customer Service

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How to Get Started With Multichannel Customer Support
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How to Get Started With Multichannel Customer Support
Help Scout vs. Gorgias: A Deep-Dive Comparison
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26 Support Tips For 2026
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How to Improve AI Replies with Every Conversation
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How to Improve AI Replies with Every Conversation
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How Devpost Tailors AI Answers to Match Their Support Style
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How Devpost Tailors AI Answers to Match Their Support Style
Bring Calls and SMS Into Help Scout With Aircall
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