Blog Author
Nick Francis
Nick is co-founder and chairman of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.
Posts by Nick
Help Scout and AI: A New Perspective
Help Scout’s Ultimate Guide to Remote Management
ARPA: A Framework Alternative to the RACI Model
The Impact and Value of Taking a Sabbatical from Work
The Business Case for Support-Driven Growth
How to Build a Great Business
Organizing Teams With Players and Coaches
Keeping Our Overachiever Culture
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