Blog Author
Nouran Smogluk
Nouran is a passionate people manager who believes that work should be a place where people grow, develop, and thrive. She writes for Supported Content and also blogs about a variety of topics, including remote work, leadership, and creating great customer experiences.
Posts by Nouran
How to Create a Predictive Customer Service Strategy (and Why You Should)
Building a Future in Support: The Demand for AI Skills
Creating Champions: A Guide to Effective Customer Advocacy
4 Diverse AI Chatbot Examples for Great Customer Service
Customer Service Management: How to Develop an Effective Strategy
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